To your question Answer Right here

No. Under pjokk's terms, One account per person only permitted. Any attempt to create multiple accounts may result in all accounts being permanently closed and balances forfeited.

Yes. In addition to your mobile number Email Address can be used to register. However, you'll need to add a mobile number later to make deposits via bKash.

On the login page "Forgot Password?" click the link. An OTP will be sent to your registered mobile number. Use that OTP to set a new password. The entire process takes under 2 minutes.

KYC is not required for regular betting or small withdrawals. However, Large withdrawals or unusual account activity once identified, you will be required to complete KYC verification using your National ID or passport.

To close your account, email support@pjokk.ws or reach us via live chat. You will be given the opportunity to withdraw your balance before the account is closed.

Yes. You can request a mobile number change from your profile settings. For security, OTP verification on old number is required. If you don't receive the OTP, please contact support.

Bkash deposits typically take Instant to 5 minutes maximum is credited to your account. Network delays may extend this up to 15 minutes. If funds have not arrived after 30 minutes, please contact support.

The minimum deposit on pjokk is just ৳50. A minimum deposit of ৳500 is required to qualify for the welcome bonus. The maximum deposit limit depends on your account verification level.

Yes. pjokk supports deposits via bKash, Nagad, and Rocket. Bank transfers and cryptocurrency deposits are also available. You can find full payment method details in the Wallet section.

pjokk does not charge any deposit fees. However, bKash or Nagad may apply their own transaction charges. If you deposit via crypto, network fees will apply.

As soon as possible Contact Support — along with the transaction ID and details. We will liaise with the relevant payment gateway to resolve the issue. However, transactions sent with incorrect details cannot always be recovered.

Yes. You can set daily, weekly, or monthly deposit limits from your account settings. Limit reductions take effect immediately. Increases require a 24-hour waiting period.

In most cases, a pending status updates within 15–30 minutes. If more than 30 minutes have passed, Transaction ID & screenshot Let us know via live chat. We'll get it sorted as quickly as possible.

For bKash and Nagad, it typically takes within 5–15 minutes withdrawal is completed. Bank transfers may take 1–3 business days. Slightly longer processing times may occur on weekends or during periods of high traffic.

Minimum withdrawal at pjokk ৳300. The maximum per withdrawal is ৳50,000 and the daily limit is ৳1,00,000. Higher limits apply for VIP members.

Common reasons for withdrawal rejection:

• Bonus wagering requirement not yet met
• KYC verification incomplete
• Different methods for deposit and withdrawal
• Suspicious activity on your account

Contact us via live chat for more details.

Withdrawals are typically processed within Same method must be made to the same method used for the deposit — for example, if you deposited via bKash, your withdrawal must go to bKash. For a different method, support approval may be required.

pjokk charges no withdrawal fees. However, bKash or Nagad may apply their own service charges. Your first 3 withdrawals each month are completely free.

Reach us via live chat or at support@pjokk.ws. Provide your withdrawal request ID and the time it was submitted. Our finance team operates 24/7 and will resolve your issue as quickly as possible.

After registration Automatic 150% bonus on your first deposit is credited automatically. A minimum deposit of ৳500 is required, with a maximum bonus of up to ৳5,000. No separate steps are needed to claim the bonus.

A wagering requirement means you must place a specified amount in bets before withdrawing bonus funds. For example, a 10x wagering requirement on a ৳1,000 bonus means you need to wager ৳10,000. Sports Betting and casino wagers have separate wagering requirements.

pjokk's official Promotions pagecodes are regularly available. Special codes are also sent via SMS and email. Avoid obtaining codes from third-party websites — they are often fake.

Weekly cashback is added every Monday morning. It is generally based on the previous week's 10%–20% of net losses and can be withdrawn directly — no wagering required.

Yes. The welcome bonus is valid for 30 days And 7 days for reload bonuses. If the wagering requirement is not met within the validity period, the bonus and any bonus winnings will be forfeited.

The VIP program works automatically. You earn loyalty points on every bet, and as points accumulate, you move up through Bronze → Silver → Gold → Platinum → Diamond tiers — each unlocking exclusive perks. Learn more on the Promotions page will receive.

Yes. When making a deposit, you can select the "Deposit without bonus" option. If you've already claimed a bonus and want to opt out, contact support — note that any winnings earned from that bonus will also be forfeited.

Live betting means placing wagers on a match in progress at real-time odds. Odds shift every second based on how the match unfolds. Cash Out This feature lets you settle your bet before the match ends.

The minimum bet on pjokk is ৳10 To start. Maximum bet amounts vary by market and event. VIP members enjoy higher betting limits.

Yes. If a match is abandoned or cancelled, your stake Full refund It will be awarded. For single bets, it is applied immediately; for multi-leg bets (parlays), that leg is counted at 1.00 odds.

pjokk offers cricket, football, kabaddi, tennis, badminton, basketball, volleyball, esports, and more 500+ Sports Markets Yes. You can bet on both international and domestic leagues.

After placing a bet, go to the "My Bets" section. If Cash Out is available, the current value will be displayed. If you're happy with the amount, click the "Cash Out" button and the funds will be credited to your wallet before the match concludes.

No. Once a bet is confirmed, it remains valid even if you lose connection, and will be settled based on the outcome. When you reconnect, you can check the result under "My Bets".

Yes. pjokk is fully mobile-optimized. Play baccarat, roulette, and blackjack with real dealers on any Android or iOS browser.

No. pjokk never sells or shares your personal information with third parties. Our Privacy Policy Your information may only be used for payment processing and legal compliance purposes.

Go to Profile → Security Settings → select "Enable Two-Step Verification". An OTP will be sent to your mobile. Once verified, every subsequent login will require an OTP. Enabling this significantly improves your account security.

Email support@pjokk.ws immediately with the subject line "URGENT: Account Compromised". We will freeze your account right away and launch an investigation. Change your password immediately and log out of all active sessions.

No, never. pjokk and its staff will never ask for your password, OTP, or banking details via SMS, phone, or email. Any such communication is fraudulent — please report it to us immediately.

Yes. pjokk operates under an internationally recognised licence. Our operations are regularly verified through third-party audits, ensuring fair and unbiased game outcomes.

Yes. All user balances are In a separate, secured account are kept separate from the company's operational funds — ensuring your money stays safe with pjokk no matter the circumstances.

SSL (Secure Socket Layer) is an encryption technology that protects all data transmitted between your browser and our servers. pjokk uses 256-bit SSL — the same level of security used by banks.

Not mandatory, but strongly recommended. Set deposit, loss, or session limits for free from your account settings. It keeps your betting experience enjoyable and in control.

Contact support or Responsible Gaming pageGo to . Self-exclusion is available for various durations, from 30 days up to permanent exclusion. No promotional messages will be sent while the exclusion is active.

Not at all. The minimum age to register on pjokk is 18. Accounts belonging to minors will be permanently closed. If you know of a minor using the platform, please report it to support@pjokk.ws.

Our Responsible Gaming pagecontains detailed information on signs of addiction and the steps to take. Reach out immediately via support@pjokk.ws or live chat — we're here to help with care and understanding. Self-Exclusion can be activated right away if needed.

A Cooling-Off Period is a temporary break — ranging from 24 hours up to 6 months — during which you will not be able to log in or place bets. Contact support and it will be activated immediately. On the Responsible Gaming page Learn more.

A Reality Check is a periodic reminder that alerts you to how long you've been playing and how much you've wagered. You can enable it in your account settings at 30-minute or 1-hour intervals.

No. Betting is for entertainment, not a source of income. Due to the house edge, no system or strategy is profitable in the long run. Only bet what you can afford to lose, and Responsible gambling Play by the rules.